These Terms & Conditions govern all sales made through the Frattale Studio website.
Seller:
Frattale Studio
Alex Ravenoldi
Via P.Nenni n.82
VAT Number: 02735620201
By placing an order, you agree to these Terms.
Frattale Studio designs and produces objects with a strong artisanal and experimental component.
Each product is unique and may present minor variations in color, texture, or finish due to materials and production processes.
These variations are not defects.
In case of pricing errors, Frattale Studio reserves the right to cancel or adjust the order.
For consumers, risk transfers only upon delivery.
If a package is lost or damaged, contact us immediately.
Under EU law, you have the right to withdraw from your purchase within 14 days of receiving the product, in accordance with the Codice del Consumo.
To exercise this right:
Return shipping costs are the responsibility of the customer.
Refunds will be processed within 14 days after receiving the returned item.
The right of withdrawal does not apply to:
(This is essential for design objects like Frattale products.)
Consumers are entitled to a 24-month legal guarantee.
If a product is defective, you may request:
You must report defects within 2 months of discovery.
Frattale Studio is not liable for:
Liability is limited to direct damages, as permitted by law.
Nothing in these Terms excludes liability where it is legally required.
All content, products, and designs are the property of Frattale Studio.
Any reproduction or use without permission is prohibited.
Personal data is processed in compliance with the GDPR.
For more information, refer to the Privacy Policy.
Frattale Studio is not responsible for delays or failure caused by events beyond its control (e.g. supply issues, strikes, natural events).
These Terms are governed by Italian law.
For consumers, jurisdiction lies in the country of residence.
For professionals, jurisdiction lies in Italy.